Wallet FAQ
How do I open another currency wallet?
Select Open New Currency Account on the Wallets page.
Why is my wallet inactive?
It may be pending activation, under review, or restricted.
What is available balance?
Funds currently available for supported wallet actions.
What is locked balance?
Funds temporarily reserved, processing, or unavailable.
Can I reuse the NGN funding account?
No. It is generated for one funding request and exact amount.
Why must I transfer the exact amount?
The request is matched to the amount entered.
Why is my transaction Awaiting?
It is waiting for bank or provider confirmation.
How do I export transactions?
Apply any filters and select Export .csv.
Why can I not see Payout?
Payouts may not be enabled for the wallet or your role.
warning
Never share your password or two-factor authentication code.